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How Can We Help?
Whether you have a question about a pergola, need help choosing the right grill, or want advice on patio furniture, we are happy to help.
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Available weekdays during business hours
Frequently Asked Questions
How long will it take for my order to arrive?
Orders are processed within 1 to 3 business days. Transit time is typically 5 to 8 business days, so total delivery time is 6 to 11 business days from the date you place your order. Every shipment includes tracking information so you can follow your package along the way.
Do you offer free shipping on pergolas and large patio items?
Yes, we offer free shipping on most orders within the Continental U.S. (excludes AK/HI). Orders ship via USPS, UPS, or FedEx based on destination and package size. Please see our Shipping Policy page for full details on delivery timelines and carrier selection.
What is your return policy for outdoor furniture?
We want you to be completely happy with your patio furniture, grill, or pergola. If something is not right, please contact our team within the return window outlined on our Returns & Exchanges page. We will walk you through the process and make it as simple as possible.
Can I exchange an item for a different size or style?
Absolutely. If a pergola kit, furniture set, or grill model does not work for your space, reach out to us and we will help arrange an exchange. We recommend reviewing the product dimensions on each listing before ordering to make sure it fits your patio or deck area.
What materials are your pergolas and patio furniture made from?
Our outdoor collections feature weather-resistant materials designed for long-term use in sun, rain, and varying temperatures. Specific material details, weight capacities, and care instructions are listed on each individual product page so you can choose what works best for your climate and lifestyle.
How do I choose the right grill or smoker for my needs?
Choosing between grills and smokers depends on your cooking style, available deck or patio space, and how many people you typically cook for. Each product listing includes cooking area dimensions, fuel type, and feature breakdowns. If you are still unsure, send us a message and we will help you narrow it down.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Quick Responses
Every message is read and responded to within one business day by a real person on our team.
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Your personal and payment information is protected with industry-standard encryption at every step.
Careful Packaging
Each pergola, grill, and furniture piece is packed with protective materials to arrive in perfect condition.
Free Continental Shipping
Most orders ship free within the Continental U.S. with tracking included on every shipment.
Owned and operated by Diligent Waymaker, LLC • 37 Elizabeth View Ln, Republic, WA 99166
